CUSTOMER SERVICE

How do I contact Customer Service?

Email us at support@marklewisart.com

Live telephone support – 9am-5pm Monday – Friday – 626.598.0314

ORDER SHIPMENT AND TRACKING

To track your order status online, visit usps.com and use the tracking number provided with your emailed order receipt.

Contact us directly if you have misplaced your tracking number.

When will my order be delivered?

Our items are usually shipped within 2 business days of purchase

Expedited shipments are received with 3-6 working days

All other orders in 7-10 working days

When will I receive a shipping tracking number?

Tracking details will be e-mailed to you once your order has shipped.  Most orders are shipped within 2 business days.

I signed into my account, but cannot see my order, why?

Orders placed as a guest cannot be tracked in your account. If your account was created after you purchased your art as a guest, this information will not appear in your account.

If you are unable to track your order status and it has been more than 5 business days since you have ordered, please contact us at support@marklewisart.com

Can I schedule this to be delivered at a certain time?

Not at this time.

ISSUES WITH AN ORDER

What should I do if the artwork I received is damaged or not in perfect condition?

If your artwork does not arrive in perfect condition, please email us at support@marklewisart.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.

Sometimes, bumpy transits can cause minor imperfections to your artwork. Please contact us if this issue arises.

RETURNS & EXCHANGES

What is your return policy?

Mark Lewis Art offers a 100% money back guarantee

We are happy to accept any return or exchange requests for any reason in the first 30 days of purchase!

If you would like to return or exchange your order please email us at support@marklewisart.com

We will process your refund or exchange order once your return has been received.

We will gladly accept any return

Please ship your return to:

Mark Lewis Art

1971 E. Petunia Street

Glendora, California 91740

What is your cancellation policy?

You can request to cancel your order at any time before your order has shipped.

When will I be refunded for my return?

Your refund will be processed once your return has been received.

My order was damaged in transit!

No worries. See our section for instructions on ISSUES WITH AN ORDER.

SHIPPING FEES

Does Free Shipping apply to all orders?

Free shipping applies to orders shipped within the contiguous United States.

Do you ship internationally?

Yes, only to Canada

Do you ship to P.O. Boxes?

Most items can be delivered to P.O. Boxes

Do you ship to U.S. military bases?

We are more than happy to ship items to military service members.

Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned).

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at support@marklewisart.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at support@marklewisart.com

Which shipping carriers does Mark Lewis Art use?

Order shipped within the United States are shipped through USPS.

CREATING AN ACCOUNT

How do I create an account?

To create an account you simply need to select the “Sign In” link at the top right-hand corner of web page.  Enter your email address in the “Email Address” field and click on the “Create an account” button.  From there you will need to complete the First Name, Last Name, and Password fields, then select “Register”.

You can also select “Create an account”, during checkout, and follow the same steps above.

Do I need an account?

While an account is not necessary for making purchases on our website, we highly recommend that customers create an account, so that they can take advantage of features, such as:

• Viewing order history
• Saving favorite artworks
• Add, edit, and delete personal information, including billing and shipping addresses.
• Save information for future orders for a quicker checkout experience

How do I update my shipping or billing address?

Sign in, go to “Account”, click “Addresses” and click “Update” on the information you would like change.

ORDER PROCESSING AND PAYMENT

Can I place an order by phone or email?

For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at support@marklewisart.com and we can help with troubleshooting the issue.

Can I leave the product in the cart and come back later?

Yup! Take your time and we’ll make sure it stays in the cart.

Can I split my order and send different parts to different addresses?

Sorry, only one shipping address per order.

Can I order the art piece in a custom size?

Yes, Please contact support by telephone – 626-598-0314

How can I pay for my purchase?

We accept the following forms of payment:

• PayPal
• Credit Card: Visa, MasterCard, Discover, and American Express via PayPal

Is paying online secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

How do I create an order?

• Select the image and size you prefer and selecting “add to cart”.
• Once you have added all of the prints you are interested in purchasing, select “View Cart And Checkout”.
• Review your shopping cart to ensure you selected the correct images and sizes.
• If you have a promotional code, enter your code in the “Coupon Code” field and select “Apply”
• Select the “Checkout Now” or “Checkout With Paypal” (if you are using Paypal to pay for your order) option to checkout.
• Use existing, update, or add new shipping and billing addresses.
• Enter preferred payment details and select “Place Your Order”, to complete your purchase.
• Choose to “Create an Account”, “Checkout As Guest” or “Checkout with Paypal”.  Please note: Customers who checkout as a guest will not be able to view their order status, even if an account was created after purchase.
• Enter your credit card details in the Payment box or select the Paypal tab to checkout with Paypal.
• Select “Place Your Order” to complete your order.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

When will I be charged?

All orders will be charged in full at point of purchase.

Will I be charged taxes?

Sales tax is only required for orders shipping into California. Therefore all orders shipping into California will be charged applicable sales tax according to the current tax rate.

Which currency are your items priced?

Our items are priced in United States Dollars.  Your order will be charged in US Dollars.

SECURITY AND PRIVACY

Is your website secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, Mark Lewis Art will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.